Frequently Asked Questions
Discover everything you need to know about the world’s most comfortable beds.
How long does it take to handcraft a Savoir bed?
Each Savoir bed is made to order by a single craftsman. Depending on the specific model and level of customization, the process typically takes between 60 to 120 hours of labor over a period of 8 to 12 weeks.
Do you offer international shipping?
Yes, we ship our bespoke beds globally. Our specialist white-glove delivery team ensures your bed is transported securely and assembled perfectly in your home, regardless of your location.
What materials are used in your mattresses?
We use only the finest natural materials, including long-strand South American horsetail, Mongolian cashmere, British lambswool, and star-teased cotton to ensure breathability and longevity.
Can I customize the tension of my mattress?
Absolutely. We offer various tension levels—soft, medium, and firm. For couples with different preferences, we can create a 'dual tension' mattress where each side is tailored to the individual sleeper.
What is the warranty on a Savoir bed?
We provide a 25-year guarantee on our bed bases and frames. Because we use high-quality natural fillings and traditional pocket springs, our beds are designed to provide a lifetime of comfort.
What is your return policy for bespoke items?
As each bed is handcrafted to your specific dimensions and preferences, we cannot accept returns on bespoke orders. However, we offer a comfort adjustment service to ensure you are completely satisfied with your sleep experience.